Customer Service Virtual Assistant
Every unanswered email or ignored chat message is a customer deciding whether to stay or leave. Get a dedicated, trained Customer Service Virtual Assistant at up to 50% less cost than an in-house hire.
What’s Included
Prompt, professional responses to customer inquiries — so nothing sits unanswered.
Real-time chat coverage on your website, so visitors get answers before they bounce.
Handling order status questions, account issues, and routine customer requests.
Complex or sensitive issues flagged and routed to you immediately.
How It Works
We learn your help desk, FAQs, and brand voice.
Common questions, escalation rules, and response guidelines.
Responding to customers in your existing tools — no new software to learn.
Add hours or a second assistant as ticket volume increases.
| In-House Hire | OutsorGroup | |
|---|---|---|
| Cost | Full salary + ~35-45% overhead | Up to 57% less |
| Coverage flexibility | Fixed hours | Scale hours to actual demand |
| Time to start | Weeks of hiring | Days to weeks |
| Coverage gaps | Sick days, holidays = gaps | Continuity built in |
Cost Calculator
See your real savings in 60 seconds.
Why OutsorGroup
Every assistant is prepared on your product, tone, and common scenarios before going live.
Customer data handled under EU standards, not an unregulated offshore vendor.
Continuity built in, unlike a single in-house hire who’s out sick or on leave.
Most clients are onboarded and live within 1-2 weeks, compared to months for a typical in-house hiring process.
Yes — we work inside the tools you already use (Zendesk, Gorgias, Intercom, or plain email/chat), so there’s no new system for your team to learn.
These are flagged and escalated to you immediately based on rules we set together during onboarding.
No — this fits any business with recurring customer questions: SaaS, services, e-commerce, or B2B support.
Yes — coverage is scoped to your actual ticket volume, not a fixed full-time schedule.
Book a free call and tell us about your current support setup. We’ll show you exactly how outsourcing changes your response times and your budget.
